One of the most accessible places, with AWESOME customer service

I was on the Disney Magic and boy it was magical. Before I went on the trip, I spoke to guest services and was able to obtain a handicap accessible room as well as make modifications based upon my food issues and was able to get a gallon of distilled water in my room for my feeding tube. One of few cons was that the elevators throughout the ship are tiny and can barely fit a wheelchair or rollator plus more an two adults. Also, accessible bathrooms are only located in certain parts of the ship, so you have to travel to get to them. I was in an accessible stateroom and probably could not turn around if I had my wheelchair and could only turn around with my rollator in the doorway/closet area. Could not turn around or even fit in the sofa area with my rollator. There were also differences in the floor heights throughout the ship. Although there were "watch step" signs in the floor with metal pieces to make up the differences, they were hard to get over with my rollator. Lastly, most of the doors did not have an automatic open for those who are disabled. However, even with these few issues DCL staff is AMAZING. At dinner, our server Edwardo was able to bring me special meals that fit my food issues. There were sharps containers in every bathroom and our guest room. The handicap accessible room has a large bathroom, low enough toilet, emergency call buttons, a shower seat, etc. All of the shows are loud so maybe not that great for those who are sensory friendly but there are headsets and captioning available for almost all shows. You can also store your wheelchairs and stuff or have wheel chairs rented and delivered to the ship. Awesome experience overall.

  • When did you visit: 1
  • Review Type: Physical
  • Cost: $$$
  • Length of visit: More than 3 hours
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